These “soft skills” show that you have the professionalism to get the job done
When you are looking for a job, your skills, training, and experience are a #1 priority. But did you know that “soft skills” are increasingly important too? Many employers not only look at your hard skills, but also want to know that your soft skills are good too. What are soft skills? They are general workplace traits that aren’t specific job skills. They include your work ethic, attitude, professionalism, and how you “fit” into the team.
At the Salter School of Nursing and Allied Health, we not only train our students with the nursing skills they will need, but we also promote positive attitudes, customer-friendly practices, and effective communications skills. Take a look at 5 important skills that will make you more marketable in the job market.
1. Communications skills
Have you ever had an argument with someone, only to realize that is was just a simple misunderstanding? If you had communicated more clearly in the first place, the argument could have been avoided. This simple principle applies to many situations in the workplace. Many mistakes, aggravations, and problems can be avoided by better communication. To be a good communicator, think:
- What does the other person know?
- What more do they need to know?
- What outcome are they expecting?
- What do I know?
- What else do I need to know?
- What outcome am I expecting?
2. Conflict resolution
No matter what your workplace, there is the potential for conflicts to arise, even with the best of communication skills. When this happens, try to take a conflict resolution mindset. This means you should be working toward finding a resolution to the conflict. It’s not about winning or losing an argument. It’s not about being right or wrong. It’s about working together to find the best solution to the conflict.
3. Be calm, patient, and flexible
Do you remember Murphy’s Law: whatever can go wrong will go wrong? Most jobs are filled with a certain amount of problems to solve or obstacles to overcome—that’s why you have the job in the first place! In the face of a problem, you don’t want to panic. Instead, approach a problem calmly, and be patient with the fact that it may take some time to solve it. You may have to do extra work that you hadn’t intended to do, but if you are flexible and adaptable, you will get the job done.
4. Be respectful
Respect is a key trait in any employee. Who wants to work with someone who isn’t respectful? Your respect for others should extend to your peers, your superiors, and everyone who works at the organization. And it goes without saying that you need to respect your customers and clients too, even if they are demanding or angry.
5. Be positive
No one likes working with a complainer. Work is hard enough, and it doesn't help to hear someone constantly complaining about it. Instead, turn your attitude around and become a positive force. Here are some tips on being positive in the workplace:
- Show curiosity in what others are doing
- Share compliments with others on a job well done
- Accept new responsibilities with a “can do” attitude
- Show a willingness to learn new things
- Make an effort to be friendly with your co-workers
We hope these 5 key soft skills give you an idea of the type of professional you can be if you put your mind to it!
The Salter School of Nursing and Allied Health, located in Manchester, New Hampshire, offers career training programs for people wishing to become Nursing Assistants, Practical Nurses, and Patient Care Technicians. Learn more today!